Suthra Punjab Shehri app: what it does and how to use it.
The Shehri app is the official mobile app for reporting sanitation issues in Punjab, built by the Punjab Information Technology Board. This guide explains what it does, how to install it, and how to file a complaint through it.
What the app does
- File complaints – report garbage, blocked drains, dirty streets, and other sanitation issues with photos and GPS location.
- Track complaints – follow your complaint ID from registration to resolution.
- View schedules – check waste collection schedules for your area.
- Complaint history – see all your past complaints in one place.
How to install and register
Install from Google Play
Open the Play Store, search “Suthra Punjab Shehri”, and tap Install.
Register your account
Open the app and register with your CNIC number and mobile number. You may need to verify with an OTP sent to your phone.
File a complaint
Tap File Complaint, choose the category, describe the issue, attach 1-3 photos, and confirm your GPS location.
Save your complaint ID
After submitting, save the complaint ID from the confirmation screen. Use it to track progress in the app’s My Complaints section.
Common problems
- OTP delays – wait a few minutes and request a resend; check your signal.
- Login issues – make sure you’re using the same mobile number you registered with.
- Wrong GPS location – turn on high-accuracy location and retry outdoors.
- Status not updating – field updates can lag; if a complaint sits for days past its target time, call 1139 with your complaint ID.
If the app doesn’t work for you
You don’t need the app to get help. Call the toll-free helpline 1139 or use the complaint form on the official portal. Our complaints guide walks through all three options.
