How to file a Suthra Punjab complaint
Garbage not collected, drain blocked, street not swept? There are three official ways to report it. This guide walks you through each one, what to prepare, and how to track your complaint to resolution.
The three official channels
Every genuine Suthra Punjab complaint goes through one of these. They all feed the same system, so pick whichever suits you.
Call the toll-free helpline: 1139
Dial 1139 from any mobile network or landline in Punjab. It’s free. Tell the operator your name, CNIC number, mobile number, and the exact location of the problem (street, area, nearby landmark). Ask them to repeat your complaint number back to you and save the SMS confirmation you receive.
Use the Suthra Punjab Shehri app
Download “Suthra Punjab Shehri” from Google Play, register with your CNIC and mobile number, then tap File Complaint. Choose the category, describe the issue, attach 1-3 photos, and set your location on the map. Best option when you want photo proof and live status updates.
Use the complaint form on the official portal
Open suthra.punjab.gov.pk and click Register Complaint. The form has four parts: issue, location, contact, review. Pick the closest complaint type, add your district/tehsil and a precise location, enter your name and mobile number, review, and submit. Save the complaint ID shown on screen.
Before you complain: have these ready
- Exact location – district, tehsil, street, and a nearby landmark. “Near the mosque on Street 4” beats “our area” because location routes your complaint to the right team.
- Your CNIC and mobile number – required for registration on all three channels.
- Photos – optional on the portal, but strongly recommended. Dated photos are your best evidence if a complaint is closed without action.
- How long it’s been happening – hours or days. It helps the operator set the priority.
Common complaint types
The official form lists 20+ categories. The ones residents use most:
| Category | What it covers | Typical target |
|---|---|---|
| No waste collection | Garbage not picked up on schedule | 24-48 hours |
| Overflowing containers / open heaps | Bins spilling over, open dumps | 6-12 hours |
| Unclean streets | Roads, markets, parks not swept | 24-48 hours |
| Blocked drains | Standing sewage, choked drains | 6-24 hours |
| Dead animal | Animal carcass on street or near homes | 4-8 hours (priority) |
| Waste burning | Garbage set on fire in your street | High priority |
| Billing issues | Wrong sanitation bill or category | 7-15 working days |
Targets are the program’s stated service goals, not guarantees. Actual times vary by city and workload.
How to track your complaint
You need two things: your complaint ID and the mobile number you registered with. The ID alone isn’t enough, which protects your privacy.
- By SMS: the confirmation SMS you received has your complaint ID.
- In the Shehri app: open “My Complaints” to see the full timeline: registered, assigned, in progress, resolved.
- By phone: call 1139, give the operator your complaint ID, and ask for the current status and assigned team.
- On the portal: open the Track Complaint page and enter your ID plus mobile number.
If nothing happens
- Don’t file five duplicates. Duplicates slow the system and can get flagged.
- Call 1139 with your complaint ID and ask for escalation to the supervisor.
- Escalate to the Pakistan Citizen’s Portal if the issue stays unresolved; it forwards to the provincial department concerned.
- Keep your dated photos. If a ticket is closed without the work being done, your photos and complaint ID are your evidence.
Ready to file?
Go straight to the official channels. This guide stays here whenever you need it again.
